Privacy Policy

2. Information We Collect

We collect information only when necessary to deliver personalized fitness experiences, provide coaching, fulfill memberships, or operate the NutriClubOS POS software:

• Personal Identification Details: Full name, email address, WhatsApp/mobile telephone number, mailing address, date of birth, and identity documentation required for gym access passes.
• Health & Fitness Profiles: Height, body weight, fitness objectives, dietary preferences, workout history, and emergency contact details for personal training.
• Nutrition Club & Software Details: Club name, daily footfall, club location/city, product catalogs, Volume Point ratios, operator profile, and hardware configurations (such as thermal ESC/POS printers).
• Billing & Payment Records: Transaction histories, invoice numbers, chosen membership tiers, and payment methods. Note: We do not store sensitive credit/debit card PINs or full numbers on our local servers; payments are processed securely through certified gateways.
• Device & Usage Metadata: IP addresses, browser types, operating systems, and page visit analytics collected via standard web server logs and cookies.

3. How We Use Your Data

We use the collected information strictly for legitimate business operations:

4. NutriClubOS Software & POS Data Protection

For club owners utilizing NutriClubOS, we adhere to strict data segregation and confidentiality principles:

WhatsApp messaging initiated via NutriClubOS operates through standard API and device-level client protocols; message contents and receiver telephone numbers are processed solely to dispatch your club receipts.

5. Data Sharing & Third Parties

We do not monetize your personal information. We may share limited data with trusted partners only under the following circumstances:

• Service Providers: Cloud hosting, database backups, SMS/WhatsApp delivery gateways, and payment gateway partners under non-disclosure obligations.
• Legal Compliance: When compelled by court orders, government law enforcement agencies, or Indian legal statutes.
• Business Transfers: In the event of a merger, acquisition, or restructuring, user information may be transferred with prior notice.

6. Data Security & Storage

We employ administrative, physical, and technical precautions to safeguard personal records. Encrypted connections (HTTPS/SSL), restricted administrative access, automated backup protocols, and access monitoring protect our databases against unauthorized access, loss, or misuse.

7. Your Rights & Choices

You retain full authority regarding your personal data:

• Access & Review: Request a summary copy of your stored records.
• Correction: Update inaccurate phone numbers, club details, or addresses.
• Deletion: Request account closure and erasure of records, subject to tax and accounting record-retention laws.
• Opt-Out: Unsubscribe from promotional SMS or marketing communications at any time.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect enhancements in NutriClubOS features, gym policy adjustments, or legal requirements. Material updates will be highlighted on this page with an updated "Last Updated" revision date.

9. Contact & Grievance Officer

If you have any questions, concerns, or privacy requests regarding our fitness center or NutriClubOS software, please contact our grievance desk: